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FAQ
FAQ
What are the standard production times?
Stock items typically ship within 24 hours for any order placed prior to 12 pm EST during normal business days. Customized items typically ship within 5 - 7 business days after artwork approval. A standard business day is Monday - Friday not including holidays.
Once the order ships, when will I receive it?
There is a SHIPPING link on the top menu bar of the website. Click this link and you will see an enlargeable map that shows FedEx ground shipping times from our location. Faster shipping methods are available at the time of checkout. Shipping charges are based on the shipping method that is selected.
What is your Return and Exchange Policy?
We guarantee the quality and workmanship of our products for 30 days from the day you receive your order. We shall accept returns of Products in the event the Product is defective, broken during shipping, or in the event an item is sent that is different from the item that was ordered. Buyer has 2 weeks from receipt of item(s) to notify Clayton Kendall of any issues with the product(s). We shall also accept returns of any stock item purchased for any reason as long as the item has not been used, washed, dry cleaned, worn or damaged. Buyer has two weeks from receipt of goods to return products to Vendor. Pre-order Kits and individual pre-order items cannot be cancelled once the order is placed. Pre-order Kits and individual pre-order items are non-refundable, non-exchangeable, and non-returnable. Personalized items and custom orders cannot be returned unless they are defective. All Clearance items are not returnable or exchangeable as all sales are final.
Privacy Policy
To protect the privacy of all visitors to this website, all sales transactions are encrypted with SSL (secure sockets layer) technology. All personal information about individual users (name, address, e-mail address, credit card numbers) is confidential and is used only to fulfill orders from this site
Disclaimer
Clayton Kendall makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or product information. To the full extent permissible by law, Clayton Kendall disclaims all warranties, expressed or implied, regarding merchantability and fitness for a particular use. Clayton Kendall will not be liable for any damages due to misuse of the site including but not limited to direct, indirect, incidental, punitive or consequential damages.
Applicable Law
This site is created and controlled by Clayton Kendall in the Commonwealth of Pennsylvania. Therefore, the internal laws of the Commonwealth of Pennsylvania will govern these policies, terms and conditions, and disclaimers without reference to principles of conflict of laws. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.